SHIPPING TERMS 

Due to the ongoing COVID-19 pandemic, please allow up to 2-3 additional business days to process your order.

We ship to all U.S. states and territories, with the exception of P.O. boxes and A.P.O./F.P.O. addresses. Most standard shipping orders placed by 11:00 AM PST will be processed the same business day and will ship within one business day after your order is placed. Please note that some orders may take longer to process. All orders are subject to credit approval. Orders for express delivery may be placed Monday through Thursday before 11:00 AM PST. Express delivery orders placed between 11:00 AM Thursday and 11:00 AM Friday will arrive on Monday; orders placed after 11:00 AM Friday will arrive on Tuesday. We do not ship or deliver on Saturdays, Sundays, or holidays. 

Standard shipping occurs at no extra cost for orders $250 and over and can be expected in 4-8 business days. Standard shipping occurs at a cost of $10 for orders under $250.
Two-day shipping occurs at a cost of $25 and can be expected in 2 business days.
Next-day shipping occurs at a cost of $40 and can be expected the next day.

ORDER STATUS 

Most standard shipping orders placed by 11:00 AM PST will be processed the same business day and will ship within one business day after your order is placed. Please note that some orders may take longer to process. 

You will receive a confirmation email once your order has shipped. Please note that your credit card will not be charged until your items have shipped from our distribution center. 

Tracking your order with HerveLeger.com is easy. Simply CLICK HERE and input your order number and email address to check the status of your order. If you are a registered user, you can also track your order by visiting MY ACCOUNT.

ADDRESS OPTIONS 

Packages can be sent to the same address as your billing address or to another address. If you have an account with HerveLeger.com, you can simply select an address from your account; just sign in during the checkout process. 

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

INTERNATIONAL DELIVERIES 

HerveLeger.com currently ships to the following destinations: Canada, United Kingdom, France, Mexico and Australia. 

Your order will be delivered via UPS who will attempt to deliver parcels up to three (3) times. They will also leave a notice card after each delivery attempt to advise you on how to arrange receipt of your package. Your signature will be required upon delivery. 

Hervé Léger will gladly assist with any inquiries relating to your international order. Please contact us by email at guestservices@us.herveleger.com, 9:00 AM – 8:00 PM CT Monday through Friday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

International Shipping Costs 

Canada: $25.00 (USD)
All other countries: $50.00 (USD)

Taxes and Duties 

All international orders may be subject to taxes and duties. Taxes and duties are still owed if the item is refused. We ship your package DDU (duties and taxes unpaid) and we do not collect, nor do we calculate, the VAT, duties and/or taxes during checkout. Any fees that are due will be collected upon delivery of the order. All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery). Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery. Taxes and fees are based on many factors, including location, material, item value, etc. The amount of taxes due is determined solely by the government. Some countries may require additional fees paid Collect on Delivery (COD). If your order does require these additional charges, they must be paid by you in order for your package to clear customs. These fees are paid to the local carrier and are not collected by Hervé Léger. Contact the customs office in the destination country for information about any applicable duties or taxes in the European Union. Duties and taxes can be 30% or more of the total declared value of your order.

Returns 

All returns will incur a fee of $8, which will be deducted from your return amount. Herve Leger will issue a refund within 60 days of purchase in the original form of payment. All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Returns will only be accepted after completing the returns process online. This return process is only offered for orders within the USA. Heavily discounted items are considered FINAL SALE and not eligible for return, refund, exchange, or store credit. Final sale items will be returned to the shipping address provided on the original order. You can process an exchange online. We will only refund shipping charges if we sent the incorrect item or the item sent was defective. Please be advised that Herve Leger is not responsible for lost or stolen packages. Herve Leger gift certificates are non-refundable. Please click here to begin the process.

When returning products, you are responsible for all return fees, including taxes and duties.

Please note Hervé Léger has made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. For further information on international customers, including our Privacy Policy, please visit our Terms of Use.

International Returns 

Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. Please send items back to us at the address below using any trackable shipping method.

Hevé Legér: Returns
19801 S. Santa Fe Ave
Rancho Dominguez, California 90221, US

Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns. If an order is placed on HerveLeger.com and then refused, you will be responsible for the original duties, taxes, shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. Please note: Hervé Léger has made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. For further information on international customers, including our Privacy Policy, please visit our Terms of Use.