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Items purchased online may only be returned online through the site or with the assistance of our customer service team within 30 days of shipment. Merchandise purchased from other retailers, including department stores, may only be returned to the originating store.

Please note that all returned items must be unworn and unused, have original tags attached, and be accompanied by the original sales receipt. All sale merchandise is final sale and is not eligible for return.

If you have further questions or require additional assistance, please contact a Customer Care agent by email at GUESTSERVICES@US.HERVELEGER.COM.


Your packing slip and return label will be included with your merchandise, simply follow the directions on your packing slip.

When returning products, you are responsible for all return fees, including shipping cost for returning the products, taxes and duties.

See below for details about the return process and policy.


If you wish to make an exchange, please contact a Customer Care agent by email at GUESTSERVICES@US.HERVELEGER.COM and one of our Customer Care agents will help you place a replacement order.